Marketing and clinical responsibility
Smilevolve provides marketing technology and business services, not diagnosis, treatment, medical advice, or clinical decision-making. Dental practices remain responsible for patient care and the accuracy and lawfulness of their advertising and patient-facing communications.
HIPAA and patient data
Whether a service involves protected health information, requires a business associate agreement, or supports a regulated workflow must be assessed case by case. No general website statement should be read as a HIPAA certification or as permission to upload patient information into public forms.
Advertising and endorsements
Practices must review marketing claims, before-and-after images, patient testimonials, endorsements, disclosures, consent, and specialty-specific professional rules before publication. No particular lead volume, ranking, or treatment outcome is guaranteed.
Communications consent
Automated calls, SMS, email, and AI-assisted communications can implicate TCPA, CAN-SPAM, state privacy laws, platform rules, and consent or opt-out requirements. Customers and Smilevolve must establish the applicable allocation of responsibilities in their agreements and workflows.
AI transparency and oversight
AI-generated drafts, automated responses, and lead handling should be monitored for accuracy, appropriate escalation, and compliance. AI tools should not independently provide clinical advice or make unreviewed patient-care decisions.
Accessibility and privacy
Accessibility, cookie disclosures, privacy rights, and data-security obligations should be reviewed for the actual technologies and jurisdictions in use. The presence of this information page is not a substitute for operational testing or legal review.
Vendor and platform requirements
Advertising networks, CRM systems, messaging providers, and third-party integrations may impose separate policies, data-use restrictions, and technical requirements. Customer-specific configurations should be evaluated before activation.
Reporting concerns
For questions about marketing compliance, privacy, accessibility, or suspected misuse, contact hello@smilevolve.com.
Questions? hello@smilevolve.com